Our Corporate Support Desk...

Well, I just got an interesting email.

Dear Greenville LAN Queue,
The Request# XXXXXXX has been opened and assigned to you. The Contact is XXXXX XXXXXX and they have been notified that we have received their request for location Greenville. The contact can be contacted via email at XXXXXX@XXXXXXX or by phone at XXX-XXX-XXXX. The end user has included the following details: Customer says network printer GVLlWA103 is down.
For more information you may view the request using the Incident Monitor Web Client
To acknowledge and take ownership of this request click the following link: Aknowledged
Thank you, XXXXX Support Services

Alright, beyond my X'ing out of anything that could remotely be deemed sensitive, email address, phone numbers, request numbers etc., you might look at this and go "Well...why is that of any significance?".

Here's why...and this has been happening for quite a while now and we here as local IT are PO'd

"Dear Greenville LAN Queue,"
I DO NOT WORK IN GREENVILLE! I have absolutely no access there beyond the basic user, my access is limited to my plant, and for some reason they have seen fit to assign someone from their Greencastle plant, to a Greenville issue.

Now, mistakes happen, and no I wouldn't be so upset if this were the first time. Just for example though, here's another mistake they've made...

Co-worker sends in an account creation request (must be done by corporate IT) the issue, is then assigned to another co-worker here at the local plant. Thank you Corporate IT, thank you for the help... (This has happened numerous times.)

Update: Since writing this post, the issue has been reassigned to my coworker, she told them she knew no such person and of no such printer and that this was not a Greencastle issue. Afterwords...they reassigned the issue back to me!?